Kia Motors NZ has publically voiced its disagreement with the current ACC levy system after two of its vehicles were classified as ‘high risk’.
Since May, Kia has attempted to resolve the issue with ACC and fix what the company see as an error after its 2010 and 2011 Kia Sportage vehicles were allocated Band 1 classifications.
Kia Motors NZ is calling out ACC and says there is a problem with its current levy system. Photo: Kia Motors NZ.
Under the levies, ‘Band 1’ indicates a vehicle is unsafe and Kia believes both vehicles – which each received a maximum 5 star ANCAP crash rating – were incorrectly classified.
General Manager Todd McDonald says ACC is aware of their issues but have signalled they will not reclassify the vehicles until the 2016 and 2017 levies are reviewed.
“Knowing there’s a problem – or in Kia’s case no problem – with the risk classification of a vehicle and charging consumers more is just plain wrong,” insists Todd.
He adds that Kia customers have also been vocal about the ACC rating, with the company receiving more than 140 direct complaints and through their dealership network.
Todd says while manufacturer vehicles change year-to-year, the variations are minor in most instances.
In the case of the 2011 Kia Sportage, it is nearly identical to the 2012 model, but the ACC ratings occupy opposite ends of the spectrum representing the highest and lowest risk ratings, he says.
“There’s a problem with the system,” adds Todd, “and while we can’t fix it for everyone we can look after our customers that stand by us year after year.
“It’s beyond reasonable logic to have identical cars rated so differently based on when they were registered.”
Kia is now offering Sportage customers affected by the ACC classification rebates on their vehicles.
The ACC banding issue equates to about $90 for each customer and Kia will provide the same sum via a rebate on a customer’s next full scheduled service at an authorised Kia dealer or service centre.
“We believe ACC should be putting this right, but we’re not about to leave our loyal customers out of pocket,” says Todd.
To find out if you are eligible for a rebate visit: www.kia.co.nz/service-and-safety-campaigns with your vehicle’s VIN number.